Heather McLaughlin, Director

• The Consumer Protection Unit investigates and mediates consumer complaints concerning unfair and unlawful business practices and misleading advertising arising out of alleged violations of the Deceptive Trade Practices Act (R.I. Gen. L. § 6-13.1-1, et seq.).
• If groups of people are victimized by a deceptive trade practice, this office may file in the Superior Court a civil investigative demand, which is a formal investigation. In appropriate cases, a lawsuit to stop the illegal business practice may be initiated.
• The Consumer Unit is also responsible for enforcement of the Telephone Sales Solicitation Act (R.I. Gen. L. § 5-61-1, et seq.), a state law which requires most for-profit telemarketers calling within or into Rhode Island to register their businesses annually.
• In addition, all operating health clubs in the state must register with the Department under the Health Club statute (R.I. Gen. L. § 5-50-1, et seq.).
• Apart from carrying out its statutory responsibilities, the Unit also provides information and referral services to the general public. Consumers are directed to the appropriate governmental or private agencies for help in answering specialized questions or resolving disputes, which are not within the Unit's jurisdiction.
  

Consumer Information

• Frequently Asked Questions
• Protect yourself from Consumer Fraud

Forms / Contacts

• Filing a complaint (PDF Document)
• Federal "Do Not Call” List
• Health Club Registration
• Telemarketers Registration
• Other Useful Consumer Resources
• Have a consumer question? E-Mail us